Delivery & Returns

Delivery

All orders are dispatched using plain, unbranded packaging for your convenience. Paramour Lingerie always respects your confidentiality.

We offer FREE UK Standard Delivery on all orders over £69.99

Available delivery options:

UK Standard Delivery – £3.95 – 2-3 working days
Europe Standard Shipping – £8.99 – Usually 5-7 working days (inc. France, Germany, Russia, Sweden, Turkey)
International Standard Shipping – £9.99 – Usually 5-7 working days (inc. USA, Canada, China, Egypt, Brazil, UAE)
International Standard Shipping Zone 2 – £14.99 – Usually 7-14 working days (inc. Australia, New Zealand, Macau)

*Orders placed before 12:00 p.m. will be dispatched the same day. Orders placed after 12:00 p.m. will be dispatched the next day. UK Mainland Only.
*Working days do not include Saturday, Sunday and Bank Holidays.

European and International delivery times are average and can be different depending on the country and post code.

Address:
We will dispatch your order to the address you provide at the time of ordering. Please make sure your delivery address is correct and complete, including correct post code if available. Invalid or incomplete address can be a cause for possible delivery delay.

We try our best to deliver your order as soon as possible. Once your order has been dispatched we will notify via e-mail.

There will be a charge for re-delivery of undelivered parcels returned to us.

Customs & Import Duties
Please note: All shipments outside the EU may be subject to local customs and import duties. We are not responsible for paying those and we cannot advise you on what they might be. Customs and import duties may vary from country to country. If in doubt please contact your local customs office.

Please contact us, if you do not receive your parcel with 7 working days for UK customers and within 14 working days for European and international customers.

If you have any questions about delivery, please contact us at:  info@paramourlingerie.co.uk

Returns

We hope you love your purchase but..

If you are not happy with your purchase for any reason, please return the order in the original packaging with labels intact within 28 days for a refund. Refunds will be made using the same method of payment that you paid for your goods with. Unwanted goods must be returned in a re-saleable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure that you are:

  1. not wearing any make up, fragrance or deodorant that may leave a scent or mark.
  2. Thread-X Fashion T/A ParamourLingerie.co.uk reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged in any way. This does not affect your statutory rights.

It is important that you note that we must receive your item back in original perfect condition within 28 days (returns from outside the UK may be returned within 38 days).

We are happy to accept returns on the sale items we offer under the same terms and conditions as above.

Right to Cancel

You can cancel an order up to and including the 28th day after the delivery.. You will need to contact us and let us know that you wish to cancel your order. You can contact us via email: hello@paramourlingerie.co.uk – Please send back the items no later than 28 days after telling us you wish to cancel. Please take care of the items and make sure that the item is returned in brand new perfect labelled condition.

Faulty or damaged products

We’re really sorry if you have received any damaged or faulty items. This is an unusual occurrence, but your happiness is our priority so we will do everything we can to fix this. In order for us to refund or replace your item[s] please follow our returns procedure above.